{How to} Enable or Disable a frequency cap for your Journey Dynamics 365 Customer Insights

Hello Everyone,

Today I am going to show how to enable or disable a frequency cap for your Journey.

Let's get's started.

The frequency settings is enabled by default for all journeys. So once the frequency cap settings are enabled globally, the message will be capped.

So the users who are editing rights in the Journey will be able to decide if the cap should be bypassed for a specific Journey.

How to bypass the frequency cap:

Login into Customer Insights

Go to the Journey and edit it and then click on the gear icon and you will see two options:

1. Apply frequency cap to this journey - skip commercial message if cap is reached.

2. Don't apply frequency cap to this journey.

That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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