{Error} Selected in the From field does not have the option enabled to allow other users to send the email on their behalf

Hello Everyone,

Today I am going to show how to resolve the error "Selected in the From field does not have the option enabled to allow other users to send the email on their behalf on Dynamics 365 Customer Service App.

Let's get's started.

Suppose you have a user account on Dynamics 365 Customer Service where that user is set as default on From field whenever you reply to customer on case record.

Error is popups when you try to send email : From field does not have the option enabled to allow other users to send the email on their behalf on Dynamics 365 Customer Service App.

How do we resolve this error message:

I have logged on to Dynamics 365 Customer Service App with the FROM field user credentials and changed the personal settings Allow other Microsoft Dynamics 365 users to send email on your behalf and click ok.

Then the error will be gone.

That's it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

#365blogpostsin365days