How to resolve error while assigning Dynamics 365 Licenses in Office 365 Admin Center

Hi Everyone,

Today i am going to share my experience while assigning Dynamics 365 Customer Engagement license to the user in Office 365 admin center.

So let's gets started.

Situation: Suppose a customer is using Microsoft Dynamics 365 P1 Trial for Information Workers and would like to add new instance subscription of Microsoft Dynamics 365 for Customer Engagement. then you will see below error message.

Because the Trail version having the Sharepoint 1 and New Instance is having the Sharepoint 2 licenses included, when you expand the licenses you will see them in the below image.

In order to resolve the error you need to turn off the Dynamics 365 P1 Trial for Information Workers Sharepoint(1) and assign the Microsoft Dynamics 365 for Customer Engagement license to the user including the SharePoint 2.

Then try to save the window. this time problem will be resolved.

I hope this helps.

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