Microsoft Dynamics 365 for Field Service Work Order Status and Sub Status

Hi Everyone,

Today i am going to share my view on the Microsoft Dynamics 365 for Field Service Work Order Status("System Status) and Sub-Status.

Work Order Status(System Status) :

Work Order Status: Work Order Status define the actual status of the Work Order when it is created. For a betterment of the Field Service Application it is better not to customize the lookup fields inside the System Status as there are workflows and OOTB functionality is relayed on them.

Below are the statuses of the OOTB Work Order:

Define the current state of the Work Order.

Status is updated as bookings are created and updated:

1.   Out of the Box Status are:
2.   Open- Unscheduled
3.   Open - Scheduled
4.   Open  - In Progress
5.   Open - Completed
6.   Closed - Posted
7.   Closed - Cancelled

Because of workflow and other application functionality tied to Work Order statuses, it is recommended that customization of Work Order statuses is kept to minimum.

Work Order Sub- Status:

1. Sub - Status is defines the additional details about the status of the Work Order.
2. Sub - Status uses a lookup field to define its value.

It is used for triggering the scheduling functionality.

For instance:
- Work Order Status: Open - Unscheduled
- Sub-Status: Waiting for parts

I hope this helps.

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