Tuesday, 4 December 2018

Microsoft Dynamics 365 Field Service Work Order Relationships

Hi Everyone,

Today i am going share some information about the "Work Order" Relationships.

Let's get's started.



Work Order Types- Categorize Work Orders(Installs, Repairs, Preventative Maintenance)

Priority - Rates the importance of the Work Order. Can be configured and increased or decreased as needed; reflected on Schedule Board.

Service Territory - Organize Work Orders and resources by geographical area.


Incident - Common issues that a customer could report

Product - Items that may be needed for the issue

Service - Determines the services required to complete the Work Order.

Service Tasks - Check list or step by step instructions

Characteristics: Skills, Knowledge or certification required.

I hope this helps.
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