How to publish and make Power Virtual Agent Chat Bot available for Microsoft Teams Teams.

Hello Everyone,

In my previous blog i have shown how to integrate Power Virtual Agent with Microsoft Teams Link

So in this blog post i am going to share my experience on who to publish the Power Virtual Agent Chat bot which is built within Microsoft Teams.

Without a do, Let's gets started.

Now that we have created that Chat bot in Microsoft  Teams see below image:

I have created Employee Enquiry Chat bot using Power Virtual Agent in Microsoft Teams as i have highlighted in the screenshot.

Now i need to publish that chat bot and share it with my team within the Organisation.

Click on the Publish bot refer to the screen shot provided above.

Now Chat bot is ready to be published to make it available, Click on Publish.

As soon as bot is published the Employee Enquiry bot is available to share with the team.

See below image published bot is available to "Open the bot in Teams" and "share bot" with your team.

Lets see how the chat bot looks in Microsoft Teams, Click on "Open the bot" refer to the above image.

You will get an option to add the "Employee Enquiry" Bot  within  Microsoft Teams.

As soon as you click on the "Add" button, "Employee Equiry" will be shown with the teams as below where an employee can communicate with bot to get the answers for his/her Enquiry about whether

1. The offices could be opened

2. Can i speak with HR Team

3. I am i still on Furlough

Lets see this in action, i am chatting with the bot like asking questions, before that i have entered "Hello"

and then the bot come back with reply like hello, how can i help you, so i have typed "When could office opened"? the bot comes with answer as per the configuration done during the designing the bot, further i have chatted with bot like "Can i speak with HR Team" and again bot answer with the configured answer, finally i have asked "I am in still on Furlough" then bot answers like to "Due to covid 19 Central Government extended Furlough until DECEMBER 2nd 2020". then finally bot asks "Do you any more questions" with options "Yes" or "No" then i have selected the "No" then bot asked me to rate the experience of "1" being poor and "5" being Good.

Now i am going to show in action how to share bot with team.. Click on "Share with Team" button.

Another side window will popup with instructions on how to share with Teams, you can submit for  Admin Approval", if the bot is approved, bot will appear in the Org Section in Teams.

Another option i can share with my team by clicking on the "Add to Teams" this will automatically adds my bot to the built by Colleagues section in Teams.  Finally you can disconnect bot from Teams by clicking on the bottom left hand corner button "Disconnect bot from Teams",Refer to the below image for detailed view.

Now for this blog post related i will click on the "Add to Teams" lets see how it appear in the Teams. then it shows it has been added to the teams.

Flip back to the Microsoft Teams home page and click '..."  then select More Apps. then select the BUILT BY GMR IT SOLUTIONS LIMITED.

As soon as you click on it and all the developed app from the organisation gets displayed.

Finally the chat bot "Employee Enquiry" gets displayed shown in the above image.

Thats it for today.

I hope this helps.

Malla Reddy aka UK365GUY  🇬🇧

For Microsoft Dynamics 365 Consultancy|Power Apps|Training|Support|Licensing|Web Hosting|Websites

Contact us: https://www.gmrit-solutions.com

Email: info@gmrit-solutions.com

How to integrate Power Virtual Agent with Microsoft Teams

Hello Everyone,

Today i am  going to show you how to integrate Power Virtual Agent with Microsoft Teams.

Without further a do.. Let's gets started..

Open up Microsoft Teams and  click on "...." then search for Power Virtual Agent.

Then click on the Power Virtual Agent to install on the Microsoft Teams.

Power Virtual Agent will be installed on your Microsoft Teams.You can start creating your first chat bot for your teams to stay focused, productivity, do more, agile improve over all productivity of your business.

With the Power Virtual Agent you can improve:

Engagement

Efficiency

Productivity

With the Power Virtual Agent for Microsoft Teams, your team will have more productivity by not switching between the application for the communications. your people will get help  24/7.

Let's create quick chat bot using Microsoft Teams and how that works.

Without further a do, let's gets started.

Now you are in the Microsoft Teams and Power Virtual Agent added to it.

Click on the  start button as show below.

You can create a chat bot for your Teams from here, select the team for the team joining.

So i have selected the "GMR IT SOLUTIONS LIMITED" and click continue.. see below screenshot.

 Then you will be prompted with new window and give it a name for New bot and select appropriate language.

Now that i have created the "Employee Enquiry" chat bot, you can create your own topics or use AI to automate your most recently asked questions.  Click on   "Go to topics" to  

Our next step is to set up your chat bot with the name, description and trigger phrases. as you can see in the below screen shot that i have created 3 simple trigger phrases.

1. Can i speak with HR Team?

2. I am i still on Furlough?

3. When would be offices opened?

Then click on "Go to authoring canvas".

You will be prompted with below screen where you can create "Trigger Phrases" so i have created 3 Phrases:

1. When would offices opened?

2. Can i speak with HR Team?

3. I am i still on Furlough?

Then i have created a message "Hello" then created a question "Hello how are you ? how can i help you" with the three options for the user..

1. Office opening date

2. Contact HR Team

3. Furlough Information.

If the user selects any one of them then the chat bot will answer accordingly.

Here in this example user selects "Office opening date".

Then bot will answer " Due to pandemic offices are closed until further communications from HR Team.

Then bot will ask question " do you have any other questions? then options will be given to the user like "Contact HR Team".

If the user selects "Contact HR Team" then bot answer will be " HR Team only available on email until further notice".

Then the conversation will end with short survey for the rating...

If the user initially selects "Contact HR Team" then bot message will be " HR is available on email only until further notice, and end of conversation with short survey.

Again if the user initially selects "Furlough Information" then bot answers "Due to Covid 19 Central Government extended furlough until Nov 2nd 2020 " and ends with end of conversation with short survey ratings.

I hope this helps.

Malla Reddy aka UK365GUY  🇬🇧

For Microsoft Dynamics 365 Consultancy|Power Apps|Training|Support|Licensing|Web Hosting|Websites

Contact us: https://www.gmrit-solutions.com

Email: info@gmrit-solutions.com

 

Enable enhanced Microsoft Teams Integration with Dynamics 365 CE Apps

Hello Everyone,

Another lockdown in United Kingdom next Thursday and #stayhome and #staysafe during this pandemic.

This blog post is all about how to integrate Microsoft Teams with Dynamics 365 CE Apps in more enhanced way.  

Let's gets started.

Login into Dynamics 365 Sales hub and go to Settings > Administration > System Settings

Enable the enhanced Microsoft Teams Integrations click on "yes".

Go back to the Main Menu of Dynamics 365 Sales Hub, Click on Accounts > open any account record...

Once you open any account record click on the "collaborate" button..

Click on the "Get started" button as shown on the screen shot..

Click on the "Add" button then launch your Microsoft Teams..

Then you will need to make some settings changes, so click on the settings tab on the "teams", then you need to choose the environment and app you want on the Microsoft Teams from the Settings area on the Teams as below screen shots shows in detail..

Note: Choose an environment and an app. Note: Only environments that are version 9 and higher and Unified Interface apps are supported.

Click on "Save" Button. 

Then click on the My Dashboard then you will be able to see the Dynamics 365 Sales Hub Dashboard and whole app within the Microsoft Teams itself.

Your Dynamics 365 Sales teams can collaborate Teams, without leaving Microsoft Teams and much more from Teams itself.

I hope this helps.

Malla Reddy aka UK365GUY  🇬🇧

For Microsoft Dynamics 365 Consultancy|Power Apps|Training|Support|Licensing|Web Hosting|Websites

Contact us: https://www.gmrit-solutions.com

Email: info@gmrit-solutions.com