Customer story: RLH Corporation

Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.

Customer story: RLH Corporation

Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.

Power Platform Automation tools

Hi Everyone,

Today i am going how the power platform automation can be achieved.

As you all know the Power Platform is built on the Common Data Service.

The automation can be done using the

1. Business Process Flows
2. Business Rules
3. Workflows using the classic Common Data Service for Apps workflow engine
4. Workflows using Microsoft Flow

Business Process Flow: Much like the Classic Web App of the Dynamics 365 first party apps. you can drag and drop the steps and stages according to the business scenario on the Business Process Flow App designer.

Business Rules: Business Rules work on client side and server side of the application, you can use the business rules.

Business rules are built using conditions and actions. The following can be accomplished with business rules:

• Set field values
• Clear field values
• Set field requirement levels
• Show or hide fields
• Enable or disable fields
• Validate data and show error messages
• Create business recommendations based on business intelligence.

Classic Workflows: Dynamics 365 Customer Engagement Applications  use the workflow for back ground or real time workflow.

 You can see some of the actions below:

• Create record
• Update record
• Assign record
• Send email
• Start child workflow
• Change status
• Stop workflow

Microsoft Flow: Microsoft Flow is used to connect the third party app with the Common Data Service Connectors, there are around 200 connectors available for the flow.

The main types of flows are:

Automated

Instant

Scheduled

Business process

So based on the above four workflows  the power platform automation can be achieved.

I hope this helps

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